Cancellation Policy
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Our cancellation policy is simple, fair and transparent so you know what to expect when booking a Springify cleaning service.
About our cancellation policy
At Springify, we understand that plans can change. Our cancellation policy is designed to be simple, fair and transparent, so you know what to expect when booking a cleaning service with us.
When you book a service, we reserve a specific time slot for you and allocate availability in our schedule. If a booking is cancelled at short notice, it can be difficult for us to offer that time to another customer.
For this reason, we kindly ask that you let us know as soon as possible if you need to cancel or reschedule your appointment.
If you cancel or reschedule your booking more than 24 hours before the scheduled appointment time, no cancellation fee will apply.
If you cancel your booking within 24 hours of the scheduled appointment time, a cancellation fee may apply, up to the full service amount.
This is because your booking has already reserved time in our schedule that could otherwise have been offered to another customer.
Same-day cancellations, no-shows, or situations where our team cannot access the property at the scheduled time may be treated as a confirmed booking and may be charged up to the full service amount.
We will always do our best to help you reschedule your service where possible. To avoid cancellation fees, please contact us at least 24 hours before your appointment.
If Springify needs to cancel or reschedule your booking due to team availability, illness, safety concerns or another issue on our side, no cancellation fee will apply.
Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law.
Questions about cancellations?
Contact Springify and we will help you understand the next step.
