FAQs

If your home has not been professionally cleaned for a while, we usually recommend starting with a deep clean. This gives us more time for built-up dust, bathrooms, kitchens, skirting boards and other detailed areas. After that, most clients move to a regular weekly or fortnightly clean.

Regular cleaning is designed to keep your home fresh and maintained. It usually includes:

• Kitchen surfaces, sink, stovetop and exterior cabinet faces.
• Bathroom toilets, showers, basins, mirrors and fixtures.
• Dusting exterior surfaces in bedrooms, living areas and common spaces.
• Vacuuming and mopping floors.
• General tidy-up of accessible surfaces.

Extras such as oven cleaning, fridge cleaning, inside cupboards or detailed organisation can be requested separately.

Deep cleaning includes the regular cleaning tasks plus more detailed attention to areas that often need extra time. This may include skirting boards, door frames, light switches, detailed dusting, bathroom build-up, kitchen splashbacks and high-touch areas.

Deep cleans are best for first-time visits, seasonal resets, move-related cleaning or homes that need more than a maintenance clean.

Yes. Oven cleaning can be booked as a separate service or added to a regular or deep clean. We focus on built-up grease, internal oven surfaces, racks and the main exterior surfaces where possible.

A quick declutter helps us clean more efficiently. We recommend clearing floors, benches and surfaces you want cleaned so our team can focus on the actual cleaning rather than moving items around.

No. Many clients are not home during the service. For the first clean, a quick introduction can be helpful, but it is not required. You can provide access instructions when booking.

Yes. You can leave a key, lockbox code or access instructions. Please make sure the details are clear before your booking so the cleaner can enter without delays.

Where possible, yes. We try to keep the same cleaner or team assigned to your home so they can learn your preferences. If your regular cleaner is unavailable, we will communicate with you and arrange the best alternative.

Yes. Springify works with reliable, vetted cleaners and carries insurance for your peace of mind.

We use family-conscious products wherever possible. For tough build-up, such as oven grease, calcium marks or heavy bathroom residue, stronger products may be required. If you have sensitivities, pets, babies or product preferences, please tell us before the clean.

Accurate information helps us allocate the right amount of time. If the home is larger or needs more work than expected, we will let you know what can be completed in the booked time and whether an additional booking is needed.

You can reschedule or cancel by contacting us as early as possible. For short-notice changes, fees may apply depending on the timing and booking type. You can read the Cancellation Policy for the full details.

Please contact us within 24 hours of the clean finishing and tell us what was missed. If the issue is covered by our Satisfaction Guarantee, we will arrange a correction clean for the affected area.

Accidents are rare, but if something happens, please contact us as soon as possible. We will review the situation and work with you on the next steps.

Payment details may be held before the service, but the final charge is handled according to your booking arrangement. If you have questions about payment before booking, contact us and we will explain it clearly.

Our rates are based on the service type, home size, condition and any extras requested. We price fairly so we can deliver reliable cleaning, use quality products and support good cleaners.

The number of cleaners depends on the size of the booking, availability and the amount of work required. Some smaller cleans may be completed by one cleaner, while larger or longer cleans may need a team.