Satisfaction Guarantee

We want every Springify clean to feel reliable, professional and worth booking again.

If an area or item included in your confirmed booking was not completed to a reasonable cleaning standard, please contact us within 24 hours of the service being completed. Where the request is valid, we will arrange a correction clean for the affected area at no extra charge.

Our Satisfaction Guarantee is designed to give you confidence when booking Springify's Adelaide cleaning services and to ensure genuine concerns are handled quickly, fairly and professionally.

Our Satisfaction Guarantee applies to areas, items and tasks that were included in your confirmed booking and were cleaned by our team.

If your request is approved, we will return to re-clean the specific area or item that did not meet a reasonable cleaning standard.

For example, if a bathroom sink included in the booking was missed or not cleaned properly, we will return to re-clean that sink.

If an entire agreed area was missed, such as a bedroom included in the booking, we will return to clean that specific area.

To keep the policy fair for both customers and cleaners, the Satisfaction Guarantee may not apply in the following situations:

• Stains, marks, build-up, mould, grease, damage or wear that cannot be removed using standard cleaning methods, standard products or the equipment used for the booked service.
• Homes that require more time than was booked. If the condition, size or scope of the home means the allocated time was not enough to complete everything properly, an additional booking may be required.
• Areas, items or tasks that were not included in the confirmed booking.
• Requests based on incorrect, incomplete or misleading information provided before or during the booking.
• Unsafe, illegal, hazardous or suspicious situations connected to the property or the requested cleaning work.
• Requests made more than 24 hours after the clean has been completed.
• Requests for a full re-clean when only a specific area or item was affected.

A correction clean must be requested within 24 hours after the service has been completed.

To request a correction clean, please contact us by phone on 0436 332 157 or through our contact page.

Requests made through other channels, including social media, Google messages or review platforms, may not be accepted under this policy.

Our Satisfaction Guarantee does not provide a refund or a free full clean. It provides a correction clean for the specific approved area, item or task that did not meet a reasonable cleaning standard.